文章基本信息

标题：Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment
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作者：Dmaithan Abdelkarim Almajali ; Firas Omar ; Abdullah Alsokkar 等
期刊名称：Cogent Social Sciences
电子版ISSN：2331-1886
出版年度：2022
卷号：8
期号：1
页码：1-22
DOI：10.1080/23311886.2022.2062095
语种：English
出版社：Taylor and Francis Ltd
摘要：This research explores the implementation of Enterprise Resource Planning (ERP) success in an organizational setting that has been rarely explored. Owing to the lack of theoretical attention, the researchers decided to evaluate ERP success in the context of Jordanian-listed companies. This quantitative study employed the DeLone and McLean success model, while questionnaires were used to collect the data. The questionnaires were mailed to 388 CEOs and CIOs, and a total of 358 valid questionnaires were evaluated using Structural Equation Modeling (SEM). Information quality, system quality, training quality, and ease of use, all impacted manager satisfaction (here after known as user satisfaction) positively, while user satisfaction affected ERP success. Additionally, ERP success was influenced by the quality of training, system quality, and IT-business strategic alignment. The results show that service quality did not significantly affect user satisfaction. Furthermore, user satisfaction showed a mediating effect on the relationship between training quality and ERP success. However, user satisfaction did not mediate the relationship between ease of use and ERP success. The findings will aid managers and practitioners in better understanding the elements that influence ERP success among Jordanian-listed firms.
关键词：Enterprise Resource Planning ;manager satisfaction ;training quality ;IT-Business strategic alignment ;Jordan