摘要:The last two decades have marked an enormous increase in our daily use of technology. Few can imagine living without it. For most people, technology is an integral part of how they interact with the world around them. Local government officials and staff now operate in a citizen-centered world where residents expect that their needs will be met immediately and without friction. As technology progresses seemingly at light speed, local government organizations are benefiting from technological advancements that make local engagement easier and the functions of governing and running a city more efficient. Technological advancements can be an effective strategic tool that help cities and local agencies provide essential community services to their constituents.