文章基本信息

标题：Central de informaes sobre a COVID-19: dúvidas e meios de difuso de informaes confiáveis sobre a pandemia
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作者：Gabrielly Oliveira Cunha Moura ; Marcilio da Conceio Silva ; Jonathan da Fraga Santana 等
期刊名称：Research, Society and Development
电子版ISSN：2525-3409
出版年度：2022
卷号：11
期号：8
页码：1-15
DOI：10.33448/rsd-v11i8.30403
语种：English
出版社：Grupo de Pesquisa Metodologias em Ensino e Aprendizagem em Ciências
摘要：To analyze users' doubts and the means of communication used by CI-COVID-19 to disseminate reliable information about the pandemic, as well as users' satisfaction with the service. Methods: This is a qualitative and quantitative, observational and descriptive study on the implementation of CI-COVID-19. A priori, the channels, means and communication vehicles used were characterized. Then, the content of doubts and fake news was organized by thematic categories and the distribution frequency of each of these categories was determined. In addition, the sources of information used were identified and classified. Finally, the evaluation of users' satisfaction regarding the service provided was analyzed. Results: Over 365 days of activity, CI-COVID-19 used the electronic channel of communication, through visual, audiovisual and auditory means, through social media. During this period, CI-COVID-19 received 330 requests and 610 sources of information were used to answer them, with 48.52% (n=296) classified as primary sources, 20.00% (n=112) as secondary sources and 31.48% (n=192) as tertiary sources. Finally, service users were very satisfied with the work provided. Conclusion: CI-COVID-19 played an important role in combating the infodemic, using various communication channels to spread quality information and having scientific articles as the main source of information about the pandemic caused by the new coronavirus. The high degree of users' satisfaction demonstrates the service provided.
关键词：COVID-19;Access to Information;Social Networking;Mass Media;Users' satisfaction.