文章基本信息

标题：Registros de no-conformidades como planejamento de um sistema de gesto de qualidade para estabelecimento de hemoterapia
本地全文：下载
作者：Weber de Santana Teles ; Max Cruz da Silva ; Ruth Cristini Torres 等
期刊名称：Research, Society and Development
电子版ISSN：2525-3409
出版年度：2022
卷号：11
期号：6
页码：1-9
DOI：10.33448/rsd-v11i6.29214
语种：English
出版社：Grupo de Pesquisa Metodologias em Ensino e Aprendizagem em Ciências
摘要：The present study aimed to analyze the records of non-conformities, and to understand the main causes of inaccuracies, in order to guide managers in improving the quality system of the services provided. Method: The present research was of the experimental type, based on internal audits carried out in 2020, in a hemotherapy unit, located in a region of northeast Brazil. Seven environments were evaluated, called sector A, B C, D, F and G, from the application of scripts, manuals and inspection guides. Results: From the internal audit inspection reports, during the month of January to December 2019, 163 non-conformities were found. In relation to January to December 2020, 282 non-conformities were detected. A reduction of 73.6% of quality problems was observed after the completion of the improvement cycle and 49.1% are still pending. Conclusion: The improvement cycle proved to be a valid intervention to increase service adherence to quality management activities recommended by current standards and legislation.
关键词：Hemotherapy service;Quality management;Health services administration.