文章基本信息

标题：Associao entre problemas de voz e efeitos do ruído na saúde de operadores de um Call Center da cidade de Campinas-SP
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作者：Rosy Neves da Silva ; Priscila Silva Passos ; Ana Claudia Fiorini 等
期刊名称：Research, Society and Development
电子版ISSN：2525-3409
出版年度：2022
卷号：11
期号：4
页码：1-11
DOI：10.33448/rsd-v11i4.27195
语种：English
出版社：Grupo de Pesquisa Metodologias em Ensino e Aprendizagem em Ciências
摘要：Objective. To investigate the associations between voice complaints and noise effects among call center operators in the city of Campinas-SP. Methodology. Observational and cross-sectional study carried out on 212 telemarketing operators of a company in the city of Campinas-SP. The procedures included the application of two instruments: questionnaire on noise annoyance and other effects and Voice Disorder Screening Index (VDSI). The statistical analysis used as main outcome the presence of voice complaint. The associations between the main outcome and the other variables were performed through the use of chi-square tests and a multiple logistic regression model. Results: The sample consisted mainly of women (87.3%) and the mean age was 24.8 years. The results identified high occurrences of vocal complaints (45.3%) and other health effects related to noise exposure such as stress, communication difficulties, lack of attention and headaches. Conclusion. Environmental and organizational conditions and health effects were not only significantly associated, but also increased the chance of a call center operator reporting voice complaints.
关键词：Occupational health;Voice;Voice disorders;Noise;Hearing.