文章基本信息

标题：Quality of Service to Users of Primary Health Care: A Study of Evaluation
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作者：Fábia Barbosa de Andrade 1* , Iris do Ceu Clara Costa 2 , Tainara Lôrena dos Santos Ferreira 1 , Dayane Caroliny Pereira Justino 1 , Luanni Rayssa de Medeiros Souza 1 , Cláudia Janiele Batista Fonsêca 1 , Paula Thayse Costa Fernandes 1 , Andréia Geíse Gomes de Araújo
期刊名称：Health
印刷版ISSN：1949-4998
电子版ISSN：1949-5005
出版年度：2015
卷号：07
期号：02
页码：201-206
DOI：10.4236/health.2015.72023
语种：English
出版社：Scientific Research Publishing
摘要：The quality of service to people in Primary Healthcare (PHC) is linked to the provision of quality service by professionals who integrate this service in the community. Accordingly, this study aims to evaluate the service given by health professionals in primary health care, from the user’s perception. This is an evaluative and quantitative study, conducted with people who use the PHC service. 180 adults are interviewed in the city of Santa Cruz, Rio Grande do Norte, Brazil. The results show that most respondents are women. The average age is of 36.65, median of 34.00 and standard deviation of 11,554. With regards to the quality of service, it ranges from fair to good. When performing correlation between the quality of service and time spent to reach the service, most people say that they spend between 0 and 15 minutes from their house to the healthcare service unit. About reception, respondents reported being satisfied and that the service has been responsible and quality for health monitoring. Thus, it is noted that the user classifies the quality of the service in primary healthcare as regular, showing weaknesses that need to be corrected to prevent damage in service provision in Primary Healthcare.
关键词：Primary Healthcare; Adult’s Health; Public Health; Nursing