文章基本信息

标题：Potencialidades e fragilidades da política nacional de humanizao nos servios de urgência e emergência sob a perspectiva da enfermagem
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作者：Ana Fátima Souza Melo de Andrade ; Weber de Santana Teles ; Max Cruz da Silva 等
期刊名称：Research, Society and Development
电子版ISSN：2525-3409
出版年度：2021
卷号：10
期号：13
页码：1-10
DOI：10.33448/rsd-v10i13.21536
语种：English
出版社：Grupo de Pesquisa Metodologias em Ensino e Aprendizagem em Ciências
摘要：This study aims to recognize the strengths and weaknesses related to urgent and emergency care that directly interfere in the humanization of nursing care. This is an integrative review, whose time frame was from 2015 to 2020, using the databases PubMed, BVS, LILACS, BDENF, CINAHL and SciELO. The main weaknesses were: lack of professional training, work overload, service overcrowding and lack of human resources, lack of equipment, poor management of accredited beds and interprofessional conflicts. Regarding the potential, it was observed that active listening and welcoming with risk classification performed by the nurse are factors that contribute positively to the implementation of the PNH. Therefore, it is concluded that nurses and their team constantly seek to overcome new challenges, their autonomy is closely related to the knowledge of the profession, in order to perform functions with power and quality, based on scientific knowledge, recognized as the main instrument of the nurse's work. In this sense, risk classification emerges as an important tool in nursing care, since the nurse manages overcrowding, as it is notorious that many users, due to not receiving satisfactory care in basic health units or in Specialized Care, end up overcrowding urgent and emergency services.
关键词：Weaknesses;Potentials;#Nursing;Urgent and emergency services.