文章基本信息

标题：INFLUENCE OF PRINCIPAL’S LEADERSHIP ON TEACHER MOTIVATION AND PARENT’S STUDENTS SATISFACTION TOWARD THE QUALITY OF EDUCATION SERVICE IN PELANGI EDUCATIONAL INSTITUTION MEDAN
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作者：Tika Nirmala Sari
期刊名称：Jurnal Handayani: Jurnal Kajian Pendidikan Pra Sekolah dan Pendidikan Dasar
印刷版ISSN：2355-1739
电子版ISSN：2407-6295
出版年度：2021
卷号：12
期号：2
页码：37-53
DOI：10.24114/jh.v10i2.16048
语种：English
出版社：Universitas Negeri Medan
摘要：In the level of Elementary School, parents took important role in making decision for their children as students. Parent’s satisfaction is worthy to consider by Educational Institution in an effort to improve quality of educational services. Principal and teacher are important components who involved in an effort to improve student’s parent satisfaction with the quality of educational services. The aim of this study was to find out the effect of principal’s leadership, teacher’motivation and quality of education on parent’s satisfaction by path analysis technique. The result of the study showed if principal’s leadership, teacher’motivation and quality of education significantly did not effect to the parents’s satisfaction by partially and simultaneously. Altough didn’t effect significantly, but quality of education services has positively impact and correlation to student’s parent satisfaction.
关键词：Leadership; Motivation; Service Quality; Customer Satisfaction; Path Analysis.