文章基本信息

标题：Methodology for measuring quality in clinical laboratories
本地全文：下载
作者：María de Lourdes Cárcamo Solís ; María del Pilar Arroyo López ; Ramón Navarrete Reynoso 等
期刊名称：Dimensión Empresarial
印刷版ISSN：1692-8563
电子版ISSN：2322-956X
出版年度：2021
卷号：19
期号：3
DOI：10.15665/dem.v19i3.2758
语种：English
摘要：The research objective was to develop a theoretical-methodological model of quality perception in users of the private laboratory service of clinical studies in Moroleón, Guanajuato, Mexico. Quality of service is the provision of services to customers, while customer satisfaction is the customer's experiences with services. The Structural Equations model is solid in its explanation and significance because it shows the positive and meaningful relationship that tangible elements have, with responsiveness, with the accessibility and reliability of users and its direct and indirect effects.
关键词：perception; quality; service and clinical analysis laboratory.