文章基本信息

标题：Public Value in Clean Water Management at the Local Water Supply Utility (PDAM) Tirta Kerta Raharja (TKR)
本地全文：下载
作者：Arsid Arsid ; Ida Widianingsih ; Heru Nurasa 等
期刊名称：Journal of Government and Civil Society
印刷版ISSN：2579-4396
电子版ISSN：2579-440X
出版年度：2019
卷号：3
期号：1
页码：79-91
DOI：10.31000/jgcs.v3i1.1377
语种：English
出版社：Universitas Muhammadiyah Tangerang
摘要：As a strategic commodity, Indonesia’s constitution mandates the management of clean water to the local government through the Local Water Supply Utility (PDAM) which is also regulated in PP No. 122/2015 concerning Drinking Water Supply Systems. However, the availability of inadequate clean water as well as the limited ability to manage clean water have caused the minimum service target to be optimal in providing clean water. Using Mark Moore’s public value theory, this study aims to determine how the public value of PDAM TKR (Tirta Kerta Raharja) in Tangerang District. This study uses a qualitative approach. Data collection techniques used were observation, in-depth interviews, and documentation studies. The results of the study show that PDAM TKR’s public value has not been internalized optimally, and it requires adaptation to changes in the organizational environment. In addition, the diverse customer characteristics of PDAM TKR require specific strategies to respond to their needs.