期刊名称:AIS Transactions on Human-Computer Interaction
印刷版ISSN:1944-3900
出版年度:2022
卷号:14
期号:1
页码:60-77
DOI:10.17705/1thci.00161
语种:English
出版社:Association for Information Systems
摘要:Past research has explored the link between computer-mediated communication (CMC) and task performance, but it remains unclear how (i.e., under what mechanisms) CMC impacts task performance. Drawing on media naturalness theory and the stimulus-organism-response model as our theoretical framework, we develop a research model and describe how simulation-based EHR training (a type of CMC) can improve EHR-based task performance by mitigating stress. We empirically test the model with a unique experimental dataset from EHR lab assessment and questionnaires that 225 participants completed. The structural equation modeling analysis results show that simulation EHR training helped improve EHR-based task performance (both effectiveness and efficiency) by reducing perceived stress. We discuss theoretical and practical implications, limitations, and future research.
关键词:Computer-mediated Communication;Electronic Health Records;Simulation;Stress;Efficiency;Media Naturalness Theory;Stimulus-organism-response Model;EHR Task Performance