文章基本信息

标题：DOES COVID-19 DRIVE ROBOT ACCEPTANCE? AN EXPLORATORY STUDY OF SERVICE ROBOT IN HOSPITALITY
本地全文：下载
作者：N Alia Fahada W Ab Rahman ; Monizaihasra Mohamed ; Farizah Sulong 等
期刊名称：Tourism and Hospitality Management
印刷版ISSN：1330-7533
电子版ISSN：1847-3377
出版年度：2022
卷号：28
期号：1
页码：193-209
DOI：10.20867/thm.28.1.10
语种：English
出版社：Sveučilište u Rijeci, Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
摘要：Purpose – The purpose of this study is to explore the acceptance of robots as social distancing agents and to understand how guests may respond to the application of service robots in a hospitality setting as a way to achieve a zero-COVID-19 travel experience. This study contributes to the current knowledge in the area of service robot application by providing a better insight of, and guests response to, service robot operation in hotels. Design/Methodology/Approach – To obtain information from participants, the semi-structured interview method was used. articipants were hotel guests who had stayed in hotels where robots performed human tasks. Data were analysed using thematic analysis. Findings – The findings suggest that robots are perceived as effective social distancing agents even though the participants experienced instances of robot incompetency during their stay at a hotel with robotics-based services. Participants also believe that with improved smart robot services, hotels can resume operations and guests can stay in hotels during the pandemic period without unnecessary worries. Originality – In light of the findings, some future research directions are suggested for researchers to further understand and explore the wider application of robotics in social distancing.