文章基本信息

标题：Customers’ behavioral intention on mobile banking services in Indonesia
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作者：Edwin Bustami ; Sihol Situngkir ; Syahmardi Yacob 等
期刊名称：International Journal of Finance & Banking Studies
印刷版ISSN：2147-4486
出版年度：2021
卷号：10
期号：7
页码：353-362
DOI：10.20525/ijrbs.v10i7.1403
语种：English
出版社：Society for the Study of Business & Finance
摘要：This study examines the effects of knowledge, trust, enjoyment, risk, and culture on perceived ease of use, attitudes, perceived usefulness, and behavioral intention for choosing Jambi mobile banking services. Survey and verification methods were used with a sample of 400 units. Furthermore, this study used an accidental sampling method and analyzed data through Path Analysis. The findings of the study demonstrated that knowledge, enjoyment, and risk directly and significantly affect Indonesian customer attitudes, while a trust does not influence perceived ease of use, perceived usefulness, and behavioral intention. Moreover, risk and culture directly and significantly affect perceived ease of use and perceived usefulness.
关键词：Behavioral Intention;Mobile Banking Services