文章基本信息

标题：The Assessment of Patient’s Satisfaction and Opinions of their Experience during Admission in the Tertiary Care Hospital
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作者：Bushra Maroof ; Syeda Sidra Tasneem ; Rubina Jabeen 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：5
页码：555-577
DOI：10.6007/IJARBSS/v9-i5/5905
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Pakistan is undergone of high pressure on health care system a patient has to face a lot of problems because of this growing pressure. Patient become more conscious and demanding their concerns related to their health have reached to the top these concerns put more pressure on the health system, hospitals and indirectly on patients. Patient satisfaction is one of the main components of patient wellbeing as well said if our mind is satisfied than half of the body will also be satisfied. So, we can say patient satisfaction is an important factor that leads to the patient wellbeing. Patient first experience at the time of admission laid the foundation of his or her satisfaction further ahead. As Pakistan is a developing country tertiary hospital are in dire need of growth and development patient experience at the time of admission is not satisfactory, so their opinions are also not up to the mark. No doubt tertiary hospitals are on the journey of progress but still concerns are requiring building patient satisfaction and positive opinions. Respected by the students as well as society. Aim: to discuss the patient level of satisfaction and their opinions about admission in a tertiary care hospital. Design: A co relational qualitative study was adopted to illustrate mention variable. Method: Different patients were asked about their opinions through a self-administered well-structured questionnaire .sample size was determined through a formula. According to that formula sample size was 110 that was analyzed by SPSS version 16. Result: Result shows that mostly patients have negative opinion regarding hospital admission in tertiary care hospital that is the reflection of their experience of admission stress should be given to the appropriate policies so that the patient satisfaction can be increase by upgrading the hospital admission process according to the patients’ needs and demand accordingly.