文章基本信息

标题：Parental Perceptions of Childcare Service Quality: A Descriptive Analysis
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作者：Nik Syuhailah Nik Hussin ; Safiek Mokhlis ; Hayatul Safrah Salleh 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：2
页码：1004-1013
DOI：10.6007/IJARBSS/v9-i2/5659
语种：English
出版社：Human Resource Management Academic Research Society
摘要：In these recent years, the involvement of women in the workforce to combat high cost of living and financial socioeconomics has led to reliance to childcare centers. The objective of the study is to examine the service quality factors of childcare centers. The respondents in this study are referred to working parents who send their children to childcare centers. A total of 150 questionnaires were distributed to respondents in Kelantan and Terengganu. Data analysis was conducted using SPSS 20.0 and the result indicated various factors of service quality being anticipated by the parents. The findings found that there were criteria expected by the working parents when they leaving their children to childcare.