文章基本信息

标题：A Review on Counterproductive Work Behavior (CWB) and EVLN Coping Strategy Model amongst Flight Attendants
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作者：Mohd Ariffin Siti Zubaidah ; Siew Imm Ng ; Jo Ann Ho 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：10
页码：118-138
DOI：10.6007/IJARBSS/v9-i10/6468
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This is a review on counterproductive work behavior, a variable that was prompted by the trends of strikes organized by flight attendants. The review begins by understanding what counterproductive work behavior is, its definitions, typologies, and antecedents of counterproductive work behavior. This is followed by highlighting the theoretical gaps of counterproductive work behavior, leading to conceptualizing counterproductive work behavior using Hirschman’s Model of EVLN with an extension of silence. Hirschman’s EVLN addresses the challenges in identifying the non-exhaustive list of CWB as was defined and classified by past studies. Secondly, in an attempt to understand how employees coped with the organizational changes induced by organization experiencing financial distress, made Hirschman’s EVLN as one typology of CWB a relevant choice given its ability in highlighting the existence of tangible act of counterproductive work behavior such as turnover intention and voice, as well as well as intangible act of deviant behavior such as disloyalty, neglect and silence that could not possibly be captured through organization’s formal communication channel.