文章基本信息

标题：Enhancing the Role of Innovation towards Employee Job Performance at Malaysian Hotels
本地全文：下载
作者：Siti Hajar Zakariah ; Artinah Zainal ; Fadzilah Mohd Shariff 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2018
卷号：8
期号：15
页码：146-159
DOI：10.6007/IJARBSS/v8-i15/5098
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The hotel industry is the largest and most rapidly growing in Malaysia. Hotel management keeps on finding solutions to sustain the competitive environment. This study, therefore, investigates the impact of innovation practices on employee job performance and examines the relationship between these factors. Researchers believe good employee performance further will contribute to hotel performance. A conceptual model is developed by proposing four hypotheses. Data are collected using a survey to four- and five-star rating hotel in Selangor, Putrajaya and Kuala Lumpur, Malaysia. A total of 140 questionnaires responded by the food and beverage department managers. The model is examined using partial least square modelling. The main results indicate that innovation practices have a positive influence on the employee job performance. The result of this study provides valuable information to hotel management and decision makers in Malaysia regarding factors that improve employee job performance and hotel sustainable.