文章基本信息

标题：Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University
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作者：Pham Thi Lien
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2017
卷号：7
期号：4
页码：99-110
DOI：10.6007/IJARBSS/v7-i4/2790
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This research attempts to evaluate training service quality and its effects on student satisfaction in an educational organization in Vietnam. The study applies SERVQUAL model and uses data collected from the questionnaire survey with 105 responses to test the effects of training service quality on student satisfaction. As a result, five variables (including Empathy, Assurance, Tangibles, Reliability and Responsiveness) have influential relationship with student satisfaction in the linear regression analysis. The paper also gives some recommendation for the University to improve its training quality and to enhance student satisfaction level.