文章基本信息

标题：Antecedents of Passenger Satisfaction Towards Mass Rapid Transit (MRT) in Malaysia
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作者：Monizaihasra Mohamed ; N Alia Fahada W Ab Rahman ; Fatin Najihah Tajaruddin 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2022
卷号：12
期号：5
页码：138-145
DOI：10.6007/IJARBSS/v12-i5/12914
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The purpose of this study is to examine the relationship between availability, accessibility, information, timeliness, comfort and satisfaction for Mass Rapid Transit (MRT) passengers in Malaysia. Using a quantitative research design, the respondents were selected using convenience sampling in Klang Valley, Malaysia. Data were analysed using Statistical Package of Social Science (SPSS). Based on the result of Pearson correlation analysis, this study found that availability, accessibility, information, timeliness and comfort have a positive and significant influence on passenger satisfaction towards MRT service in Malaysia. The findings of this study are expected to aid the operators of MRT in Malaysian in better understanding the elements of service quality that influence passenger satisfaction towards the service.