文章基本信息

标题：Can Servant Leadership and Perceived Organisational Support amplify Organisational Commitment among Operational Hotel Employees in Malaysia during the Coronavirus Disease (COVID-19) Pandemic? A Correlation Analysis
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作者：Siti Aishah Edros ; Hashim Fadzil Ariffin ; Mohamad Abdullah Hemdi 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2022
卷号：12
期号：5
页码：346-358
DOI：10.6007/IJARBSS/v12-i5/13286
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The aim of this study called for identifying a correlation, and, if present, the kind of correlation present between the elements of servant leadership, perceived organisational support, and organisational commitment among hotel employees in Malaysia. The underpinning data was based on the opinions of 52 hotel employees selected via stratified random sampling from four operational departments, namely the Front Office, Food and Beverages (F&B), Housekeeping, and Kitchen segments. Post-data analysis subjected to data obtained during the study, servant leadership and perceived organisational support were both found to highly correlate with organisational commitment in facing the Coronavirus disease (COVID-19) outbreak unleased in December 2019. Thus, the output would undeniably contribute to the hotel industry, leaders of said industry, and hotel employees alike in amplifying the level of commitment directed to organisations in the face of a tough situation, such as the COVID–19 pandemic that had occurred worldwide. Accordingly, recommendations for field-adjacent future studies were also furnished to aid the hotel industry in the future.