文章基本信息

标题：The Experience of Social Support and Role Conflict Among Career Women in Klang Valley
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作者：Siti Marziah Zakaria ; Abdul Salam Yusoff ; Mohamad Mohsin Mohamad Said 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2022
卷号：12
期号：1
页码：41-54
DOI：10.6007/IJARBSS/v12-i1/11747
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Most married women who are working may face several challenges in life. These women face conflicting roles as employees, wives, and mothers; all at the same time. Previous studies tend to focus on managing role conflicts, the stress of working mothers, the psychological impact on working mothers, and the impact on children when both parents are working. To a certain extent, these studies are still not comprehensive enough to identify (i) the level of role conflict (ii) how working mothers manage stress and (iii) the mental health level of mothers who struggle to strike a balance between work and family. This paper will present the perceptions of social support and role conflict experienced by working women. This study was conducted quantitatively through questionnaires. A total of 283 women in Klang Valley, Malaysia were selected through purposive sampling. The questionnaire utilizes the Multidimensional Scale of Perceived Social Support (MPSS) and Work-Family Conflict Instrument (WFCI). The results revealed that about 80-90% of the working women agreed they experienced various forms of role conflict that negatively affected their well-being. In terms of social support, respondents admitted they received more support from their families than friends. Respondents’ perceptions of the availability of support are at a satisfactory level. However, they reported high level of role conflict in the family. Most of the times, they need to sacrifice family welfare to fulfill job demands. This situation may lead to intense pressure and mental health issues. Career women in Klang Valley need flexibility in term of working hours. The employers need to be sensitive of the role conflict of female workers who have young children, sick parents, and disabled or special need children. Employers, communities, and governmental agencies may offer support to career women with multiple responsibilities to uplift their psychological well-being.