文章基本信息

标题：A Review on Service Quality Dimensions in Higher Education Sector and Research Prospects after COVID-19 Pandemic
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作者：Li Feifei ; Mooi Wah Kian ; Joseph Adaikalam 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2022
卷号：12
期号：1
页码：328-337
DOI：10.6007/IJARBSS/v12-i1/12052
语种：English
出版社：Human Resource Management Academic Research Society
摘要：With the development of higher education marketization and internationalization, the importance of service quality in higher educational institutions (HEIs) has been paid more and more attention by academic circles and the industry. This article reviews the research literature on service quality in HEIs, and examines several influential measurements of service quality in HEIs. Based on the literature review, this article will also discuss the following issues: what effect will the e-learning model emerging in the post-COVID-19 era have on higher education services? What changes will happen to the dimensions of service quality in HEIs? This article summarizes the findings on service quality in higher education sector and provides an outlook on future research trends, contributing to further in-depth research in academia and reform and policy-making in industry.