文章基本信息

标题：Strategies Enhancing Operational Performance of Quality Assurance in Secretarial Work: Nigerian Context
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作者：Felix Ogben ; Norzaidi Mohd Daud
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：6
页码：475-487
DOI：10.6007/IJARBSS/v11-i6/10173
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This study was conducted using survey design to determine secretarial professionals’ rating of strategies required for enhancing operational performance of quality assurance in secretarial work with a lens on Nigeria.62 secretarial professionals drawn from both the private and public sectors across Nigeria constituted the population and sample for the study. The study was guided by a research question and hypothesis. The study utilized a validated four point scale questionnaire with a reliability coefficient of 0.84 using Cronbach Alpha analysis. Mean and standard deviation were used to analyze the data collected to be able to provide answers to the research questions while null hypothesis was tested at 0.05 level of significance using z-test statistic. It was found that the strategies are required for enhancing performance of quality assurance system in secretarial work in Nigeria. The study submits that organizations aiming to improve their firm’s performance are expected to implement quality assurance strategies that conform to global standards of practice, and which enable comparability of outcomes, irrespective of industry sector.