文章基本信息

标题：Physical Environments as the Determinants of Passenger Delight at Airport. A SEM Approach
本地全文：下载
作者：Mazlina Mahdzar ; Nur Aida Amani Baharuddin
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：16
页码：1-9
DOI：10.6007/IJARBSS/v11-i16/11204
语种：English
出版社：Human Resource Management Academic Research Society
摘要：In tourism development, the impact of demand for air transport by travellers affects new forms of tourism and new destinations. The airport is a consistent growth segment in the industry of travel and transportation. This paper aims to examine the relationship of airport physical environment elements and passengers‘ delight. Studies on the physical environment impact on pasengers’ delight are limited, especially in the context of international airports. Data were collected at Kota Kinabalu International Airport (KKIA), and 400 sets of questionnaires were distributed, out of which, 385 were completed and used for analysis. The data were analyzed using SPSS and AMOS statistical software. Throughout the study, it has been identified that airport’s ambiance & aesthetics and cleanliness elements of the physical environment in an international airport influences passengers’ delight. The implications of physical environment elements were discussed in detail. Overall, the findings of this study contributed to the broader literature, and it can be further replicated in other fields of study for future research.