文章基本信息

标题：The Impact of Language Barriers Faced by Counsellors and Refugee Clients in Counselling: A Systematic Review
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作者：Kimberly Tiong Khoong Ling ; Siti Aishah Hassan ; Othman Jailani 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：12
页码：1771-1787
DOI：10.6007/IJARBSS/v11-i12/11904
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Language is one of the most essential means to communicate with each other during counselling. However, refugee clients often come from different cultural backgrounds, which will lead to them having varying languages. This will create a language barrier between counsellors and clients. Due to this reason, many counsellors faced numerous challenges to working with clients and the same could be said otherwise. This systematic review aims to explore and discover the impact of language barriers faced by counsellors and refugee clients in counselling. The impacts analyzed in this paper revealed a lack of readiness from both sides, changes in emotional aspect, difficulty understanding each other and the need to rely on interpreters to act as the intermediaries. Therefore, workshops and trainings should be applied to better prepare the counsellors to work in these settings and awareness of these counselling services with interpreters among refugees.