文章基本信息

标题：Evaluation of Bus Quality Service in Northern Peninsular Malaysia: A Review
本地全文：下载
作者：Shuhairy Norhisham ; Nor Najwa Irina Mohd Azlan ; Muhammad Fadhlullah Abu Bakar 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：12
页码：927-935
DOI：10.6007/IJARBSS/v11-i12/11831
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Public bas is one of the pioneers’ public transportations of the country besides train and taxi. However, the quality service of public bus is declining and caused lower anticipation of the riders. The complaints and poor anticipation of bus riders have led to service back out by the bus providers. The current pandemic situation has also made them give up on the continuing the service of public bus. Therefore, the study aimed to review the quality of service of public bus in Northern Peninsular Malaysia. The areas that covered the Northern Peninsular Malaysia are Perlis, Kedah, Penang, and Perak. The attributes on the quality of service for bus focused are on-time performance, passenger load factor, and service frequency. Those attributes are reviewed and compared with past studies. The result of the study found that the all the attributes are influential in maintaining the quality of service of the bus at Northern Peninsular Malaysia. Authorities and bus providers at Northern Peninsular Malaysia need to put a high attention on giving the best quality of service prior to the attributes for the bus riders to enjoy the public bus transportation.