文章基本信息

标题：Soft Skills Practice by Company Representatives in Implementing Procedures before The Departure of Umrah and Ziarah Pilgrims in Malaysia
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作者：Mohd Sabri Jamaludin ; S.Salahudin Suyurno ; Khairul Azhar Meerangani 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：12
页码：976-994
DOI：10.6007/IJARBSS/v11-i12/11835
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Company representatives or better known as individuals who are skilled in managing and carrying out procedures regarding umrah and ziarah is a career that is gaining attention in Malaysia. However, the study related to the representatives of this company is not done much because there may be many individuals and groups of society who do not have knowledge about this field. The main objective of this study was to examine the soft skills of company representatives in carrying out procedures before departure. This study uses a quantitative method that uses a questionnaire as a method of data collection. This form is distributed on a regular basis online due to limitations in the increasingly contagious Covid-19 pandemic. The questionnaire instrument of this study takes a holistic perspective on soft skills based on the 7 elements of Soft Skills issued by the Ministry of Higher Education Malaysia (2006). The constructed questionnaire set was validated by reference experts in the umrah and guidance industry. Quantitative data analysis in this study using Statistical Package For Social Science (SPSS) version 26. The results of the study found that only communication, leadership and moral skills as well as ethics recorded a high mean value compared to other soft skills. This shows that the company representative still does not have the perfect and complete competencies and skills in terms of soft skills when performing the umrah procedure before departure. These findings will then be implemented as a benchmark to company representatives who make this NOSS a career guide to improve their skills and economics, thus becoming more competitive. This study is seen to increase the benefits to specific industries in producing mutawwif that follow the specifications and needs of the industry. Also, benefits to the government in contributing to the Gross Domestic Product (GDP) of the country.