文章基本信息

标题：A Review of Anger Expression and its Influence on The Process and Outcome of Negotiation
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作者：Siti Fateha Binti Dolhadi ; Dan-mallam Yakubu Abigail ; Dulzalani Bin Eden 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：1
页码：700-708
DOI：10.6007/IJARBSS/v11-i1/8424
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Labour dispute is inevitable between employees and employers, but it must be resolved. Negotiation is one of the common methods of resolving labour dispute between disputing parties. However, the success and failure of negotiation depends much on disputant's emotional expression on the negotiation table. Under normal circumstances, negotiators express their anger on the bargaining table when they are not satisfied with their opponent's offers/demands. Furthermore, disputants also express their anger on the bargaining table when the other negotiators continue pressing home their demands, neglecting the interests of their counterparts. Parties whose demands has not been treated with respect and dignity by the other parties might display anger as a strategical movement to pave ways for an amicably satisfactory resolution between both parties. This paper, review benefits and ramifications of anger expression on the process and outcome of negotiation. this paper also discussed when and how negotiators should express their anger on the bargaining table.