文章基本信息

标题：The Effectiveness of Emotional Intelligence Influence on Job Performance Moderated by Perceived Organizational Support from the Shift Employee Perspective
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作者：Hasnun Anip Bustaman ; Ahmad Mudzfir Zubir ; Wan Mohd Firdaus Wan Mohamad 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2020
卷号：10
期号：2
页码：452-464
DOI：10.6007/IJARBSS/v10-i2/6943
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The purpose of this research is to investigate the moderating role of perceived organizational support in the relationship between emotional intelligence and job performance in the context of shift employee. Recently, a number of studies found that emotional intelligent is able to improve employee job performance in organization. However, the generalization does not include shift employees that have different types of issues and challenges; thus, this motivates the researchers to investigate the context. Data were gathered through self-administered questionnaire from 178 shift employees working in various Malaysia’s government agencies and private agencies. The data were then analyzed to obtain the result. As hypothesized, job performance is significantly associated with emotional intelligence, and moderated by perceived organizational support. The relationship between emotional intelligence and job performance is stronger when perceived organizational support is high. The result conveys important information to organizations particularly in condition shift working hour. Emotional intelligence is well known for improving employee’s job performance, with perceiving organizational support that contributes better job performance particularly for shift employees. The variables have to be simultaneously undertaken to harvest optimum outcome.