文章基本信息

标题：Total Quality Management and Business Excellence
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作者：Muayad Mohammad Alhih ; Abdul Malek Bin A.Tambi ; Yusnita Yusof 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2020
卷号：10
期号：12
页码：621-630
DOI：10.6007/IJARBSS/v10-i12/8367
语种：English
出版社：Human Resource Management Academic Research Society
摘要：All companies around the world aim to reach excellence in their work. Thus, successful companies keep following scientific and technological advancement to improve their business. Thus, new notions must be presented, mainly through vast companies that usually have been inactive and vulnerable to international competition, and are located in states of constant transition. Moreover, companies have to adopt an effective management system that can enhance the company and carry it to sustainability. A system takes into account the quality and stakeholder’s satisfaction. Total quality management (TQM) is deemed as a strategic procedure permitting the accomplishment of business excellence (BE). The authors conducted a research on 354 Palestinian companies, by using a questionnaire filled by the managers, to exploring the relationship between TQM and business excellence through employing the structural equation modeling utilizing a statistical package of smart PLS. Findings demonstrate a positive linkage between applying the fundamentals of TQM and business excellence. This result indicates that the execution of TQM principles in a company will improve the performance of the company and increase the ability to excellence their business.