文章基本信息

标题：Level of Guest Satisfaction in Table Manner Event at Management of Food and Beverage Division Course
本地全文：下载
作者：Lise Asnur ; Nizwardi Jalinus ; Anni Farida 等
期刊名称：Academy of Strategic Management Journal
印刷版ISSN：1544-1458
出版年度：2021
卷号：20
期号：6
页码：1-9
语种：English
出版社：The DreamCatchers Group, LLC
摘要：The purpose of this study was to test and analyze 1) quality of waiter/waitress service at the Table Manner Event, 2) quality of the equipment and its accessories, 3) instructor of Table Manners, 4) event rundown, 5) room design, 6) quality of the dish and 7) event setting. This research used descriptive methods with quantitative data. The research sample was 47 people taken using a saturated sampling technique. The results of data analysis showed that all variables had a positive effect on the level of satisfaction of the guest at Table Manner Event. Implications of this study, the Table Manner committee must pay attention to five service indicators on service quality, so that guest satisfaction is met guests’ expectations.
关键词：Table Manners;Satisfaction;Quality