文章基本信息

标题：Study On Impact Of Banking Industry A Key Important Factor For Customer Satisfaction In Hotels
本地全文：下载
作者：Anurag Shakya ; Vivek Mittal ; Ms.Neha Prakash 等
期刊名称：Ilköğretim Online/Elementary Education Online
印刷版ISSN：1305-3515
电子版ISSN：1305-3515
出版年度：2021
卷号：20
期号：1
页码：4495-4502
DOI：10.17051/ilkonline.2021.01.488
语种：English
出版社：Öğretmen Eğitimi Akademisi
摘要：Consumer loyalty in the travel industry is a critical boundary for supportability. Aside from site attractions, foundations and others, convenience offices assume a significant part for a place of interest. This paper centers around consumer loyalty regarding administration quality gave by an inn in a traveler site. Reason: Our goal is to decide the elements of those characteristics of administration in such an inn, which would be liable for consumer loyalty and along these lines to make a consumer loyalty model. This investigation found that fulfillment for the most part relies upon two expansive elements of administration quality, one is fundamental help and offices and the other is exceptional administrations. It has risen up out of the examination that the sightseers with advanced education level, couples and higher family unit pay will in general be more fulfilled more with the top notch administrations of convenience in the inn which are their decision time. Going to a visitor for explicit need and issue, some extra offices like a room administration in a charming way add as per the general inclination of the client. As the visits viable are short and incessant, just to connect with the traveler in relaxation and away from work pressure, little badge of good motion and legitimate consideration convey enormous load on the consumer loyalty.
关键词：Customer satisfaction;Hotel industry;Service marketing