文章基本信息

标题：How Tourists Perceive, Create and Encode the Memorable Tourism Experience
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作者：Rui Mendonça-Pedro ; Júlio Mendes ; Nelson de Matos 等
期刊名称：Journal of Spatial and Organizational Dynamics
电子版ISSN：2183-1912
出版年度：2021
卷号：9
期号：4
页码：269-325
语种：English
出版社：Research Centre for Spatial and Organizational Dynamics (CIEO)
摘要：The focus of the study was to understand and clarify the role of the senses, emotions, and memories (SEMs) on the memorable tourism experience (MTE). The main objective of the research was to map the relation between the SEMs within the tourism experience establishment. The tourism experience mapping results showed that SEMs explained part of the MTE establishment and the discovery of three map patterns of the experience based on the emotional states of joy, love, and positive surprise. The research findings are relevant to reinforce the understanding, the design and to implement MTE more effectively, in terms of experiential stage planning and acting (service staff).