文章基本信息

标题：Tap on our app: Internet motivators in the Generation Z purchasing process
本地全文：下载
作者：Thomas Mueller ; Greg Perreault
期刊名称：First Monday
电子版ISSN：1396-0466
出版年度：2021
卷号：26
期号：12
页码：1-2
DOI：10.5210/fm.v26i12.11738
语种：English
出版社：University of Illinois at Chicago Library
摘要：This study explores motivators for mobile app purchase among “Gen Z” consumers. Adjectives that describe the mobile purchase experience were collected from focus group respondents. Factor analysis of the adjectives produced clusters named “Affective,” “Functional” and “Anxiety.” “Anxiety” was the most powerful factor. However, when tested in linear regression “Affective” and “Functional” were unique significant predictors of mobile app purchase intention. Online food delivery brands providing apps, and those that save ordering info, are most highly correlated in the purchase process. Ease of use is associated with a positive online perception. Those ordering personal pan size pizzas were significantly different than those who order small, medium or large pizzas. Diffusion of innovation (DOI) theory suggests complexity is a key indicator in the innovation process. In this study, the diffusion of ordering was heightened by compatibility, those who share common experiences and values in a virtual community. These findings suggest anxiety involved with Internet purchases may be part of the appeal of the application.
关键词：Internet marketing; diffusion of innovations; mobile apps; mobile applications; Gen Z