文章基本信息

标题：Key Success Factors That Enable IT Service Providers to Achieve Organizational Performance: Evidence from Romania
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作者：Andreea Barbu ; Gheorghe Militaru ; Dana Corina Deselnicu 等
期刊名称：Sustainability
印刷版ISSN：2071-1050
出版年度：2021
卷号：13
期号：19
页码：10996
DOI：10.3390/su131910996
语种：English
出版社：MDPI, Open Access Journal
摘要：The recent preoccupations of companies are quite varied, but most of them have the same objective—the improvement of organizational performance. The service area is a very popular one among individual clients or legal entities, the latter having many more interactions with companies in the IT area following the COVID-19 pandemic. The objective of this paper is to determine the factors that contribute to improving the organizational performance of IT service companies. The study involves exploratory, quantitative research that analyzes the perceptions of employees in the Romanian IT sector regarding the performance of their companies, as well as the key success factors that enable its achievement. The results indicate that organizational culture, organizational innovation level, service quality, and employee skills are some of the most important variables that can influence the organizational performance of Romanian IT service providers, thus contributing to their economic sustainability. Moreover, in this field, entrepreneurs should be more concerned about developing employees’ skills and improving their satisfaction, as they are one of the key resources for a sustainable business in the IT industry.
关键词：organizational performance; IT companies; service innovation; service quality; business excellence models