文章基本信息

标题：Importance‑performance analysis of private health facilities serving within the scope of Medical Tourism: Istanbul example
其他标题：Análisis de importancia -desempe?o de centros sanitarios privados al servicio del turismo médicoejemplo de Estambul
本地全文：下载
作者：Yeliz Pekerşen ; Erkan Gunes ; Fatma Canöz 等
期刊名称：PASOS. Revista de Turismo y Patrimonio Cultural
印刷版ISSN：1695-7121
出版年度：2021
卷号：19
期号：3
页码：589-603
DOI：10.25145/j.pasos.2021.19.038
语种：English
出版社：Universidad de La Laguna
摘要：The aim of this study is to evaluate the factors presented in the private health facilities operating in Istanbul within the scope of medical tourism with importance‑performance analysis, to determine the situation, to compare the levels of importance and performance and to reveal which factors should be protected through the obtained findings and which should be focused on and which are in the spectrum of low priority and possible excesses. For this purpose, data has been collected from medical tourists who has received medical services from 15 private health facilities operating in Istanbul between December 2019 and January 2020, using a survey technique. The data obtained has been evaluated by the Importance‑Performance Analysis. As a result of the study, the factors whose low priority should be maintained has been defined as waiting period, providing accurate hospital information, quality of service, legal inspections, follow‑up treatment and the factors that need to be focused on has been defined as the transparency of the wage policy.
其他摘要：El objetivo de este estudio es evaluar los elementos presentados en los centros sanitarios priva?dos que operan en Estambul dentro del ámbito del turismo médico con análisis de importancia?desempe?o, determinar la situación, comparar los niveles de import
关键词：Medical tourism; Importance‑Performance Analysis; Private health facility; Medical touriSt.Istanbul
其他关键词：Turismo médico; Análisis de Importancia?Desempe?o; Centro de salud privado; Turista médico; Estambul