文章基本信息

标题：Relationship between TQM Elements and Organizational Performance : An Empirical Study of Manufacturing Sector of Pakistan
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作者：Masood ul Hassan ; Saad Hassan ; Sadia Shaukat 等
期刊名称：Pakistan Journal of Commerce and Social Sciences
印刷版ISSN：1997-8553
出版年度：2013
卷号：7
期号：1
页码：01-18
语种：English
出版社：Johar Educational Society
摘要：This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.