文章基本信息

标题：What is E-Government? Introducing a Work System Framework for Understanding E-Government
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作者：Ida Lindgren ; Ulf Melin ; Øystein Sæbø 等
期刊名称：Communications of the Association for Information Systems
印刷版ISSN：1529-3181
出版年度：2021
卷号：48
页码：503-522
DOI：10.17705/1CAIS.04842
语种：English
出版社：Association for Information Systems
摘要：In this paper, we present a comprehensive and distilled model that can help researchers to 1) enter the e-government field, 2) understand what the field mainly studies in a distilled way, and 3) reflect on further research in the field. Departing from Steven Alter’s (2013) work systems theory and particularly his work systems framework (WSF), we introduce a framework for understanding e-government work systems (i.e., the eGovWSF). We distil the basic core of e-government work systems through an interpretative and hermeneutic approach by building on previous research and theorizations made in information systems and e-government research. We unpack the eGovWSF into 12 main elements; discuss their role as internal, semi-external, and external to e-government work systems; and reflect on the connections between these elements. Thus, contributions include a conceptual discussion on e-government’s core subject matter, the framework’s applicability, and future research needs.
关键词：E-Government;Digital Government;Theory Building;Work System Framework;Conceptual Framework