文章基本信息

标题：The Effects of Psychological Capital and Internal Social Capital on Frontline Hotel Employees’ Adaptive Performance
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作者：Cheng-Yi Luo ; Chin-Hsun (Ken) Tsai ; Ming-Hsiang Chen 等
期刊名称：Sustainability
印刷版ISSN：2071-1050
出版年度：2021
卷号：13
期号：10
页码：5430
DOI：10.3390/su13105430
语种：English
出版社：MDPI, Open Access Journal
摘要：This study examines the relationship between psychological capital, social capital, and adaptive performance in China’s lodging industry. Recent research has revealed that the production attributes of internal social capital can explain adaptive performance, and that psychological capital affects the relationship attributes of social capital. This raises the question of whether social capital might mediate between psychological capital and adaptive performance. Therefore, this study examined data from a sample of 304 hotel employees in China, using internal social capital as a mediating variable. The results confirmed that psychological capital has a significant positive impact on adaptive performance. Social capital also plays a mediating role partially between psychological capital and adaptive performance. The findings of this study contribute to the theoretical framework of psychological capital and adaptive performance and provide a new approach to human resource management in the lodging industry and other dynamically competitive service industries.