文章基本信息

标题：Criteria Evaluation of the Results of the Implementation of the Business Process Automation System
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作者：Kateryna Holikova ; Svitlana Matsyura ; Viktoriia Radko 等
期刊名称：SHS Web of Conferences
印刷版ISSN：2416-5182
电子版ISSN：2261-2424
出版年度：2021
卷号：100
页码：1-8
DOI：10.1051/shsconf/202110001019
语种：English
出版社：EDP Sciences
摘要：Approaches and methods of qualitative and quantitative analysis of business processes are analyzed, their advantages and disadvantages at application in an estimation of business processes of the enterprises and the organizations of various spheres of activity are defined. A method for determining the economic efficiency of the implementation of an automated design system, as well as indicators and criteria for assessing the economic efficiency of the implementation of an information system in the reengineering of business processes. The main examples of quantitative indicators are considered, in particular: process indicators, product (service) indicators and consumer and stakeholder satisfaction indicators. In the course of the research, recommendations were developed for the creation of a generalized system of indicators for assessing the business processes of enterprises and organizations, regardless of their field of activity.