文章基本信息

标题：Accessibility in Inclusive Tourism? Hotels Distributed Through Online Channels
本地全文：下载
作者：Eva Martin-Fuentes ; Sara Mostafa-Shaalan ; Juan Pedro Mellinas 等
期刊名称：Societies
印刷版ISSN：2075-4698
出版年度：2021
卷号：11
期号：2
页码：34
DOI：10.3390/soc11020034
语种：English
出版社：MDPI, Open Access Journal
摘要：There is a lack of comprehensive international studies on accommodations for people with disabilities; only small, local-level studies exist. This study aims to show the status of the tourist accommodation sector through the online distribution channel in terms of accessibility to offer more inclusive tourism. A descriptive analysis has been carried out with more than 31,000 hotels from the online travel agency Booking.com, in the 100 most touristic cities in the world. For the first time, an accurate picture of adaptation in the hotel sector for people with disabilities is presented. Results show that the adapted hotel infrastructures by countries are uneven. The main adaptations are those that help to avoid mobility barriers, and in contrast, hotels offer very few adaptations for sensory disabilities such as visual disabilities. Moreover, this study shows that, worldwide, countries with the highest income per capita, such as the United States of America, Canada, Ireland, Australia, New Zealand, Qatar or the United Arab Emirates, have the highest degree of hotel adaptation.
关键词：inclusive tourism;accessibility;disability;Booking.com;hotels