文章基本信息

标题：Research on the organizational citizenship behavior continuum and its consequences
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作者：Yongjun Zhang ; Jianqiao Liao ; Jun Zhao 等
期刊名称：Frontiers of Business Research in China
印刷版ISSN：1673-7326
电子版ISSN：1673-7431
出版年度：2011
卷号：5
期号：3
页码：364-379
DOI：10.1007/s11782-011-0135-2
语种：English
出版社：Higher Education Press, co-published with Springer-Verlag GmbH
摘要：Through literature review and induction from management practices, this paper firstly identifies four subtypes of organizational citizenship behavior (OCB), namely altruistic OCB based on personality, responsible OCB based on reciprocity, instrumental OCB based on self-interest, and compulsory OCB based on stress. The four OCB subtypes constitute an OCB continuum in the order of an individual’s degree of voluntariness. Both the positive and negative impacts of the four OCB subtypes on organizations and individuals are analyzed. Conclusions, limitations and future research directions are presented.
关键词：organizational citizenship behavior (OCB); altruistic OCB; responsible OCB; instrumental OCB; compulsory OCB