文章基本信息

标题：Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country
本地全文：下载
作者：Khalid Mahmood ; Shakil Ahmad ; Shafiq Ur Rehman 等
期刊名称：Sustainability
印刷版ISSN：2071-1050
出版年度：2021
卷号：13
期号：5
页码：2989
DOI：10.3390/su13052989
语种：English
出版社：MDPI, Open Access Journal
摘要：This study was conducted to measure the quality of the college library services in the Punjab Province, Pakistan, using LibQUAL survey. Data were collected from 998 respondents consisting of the college faculty and the students. The study found that none of the service quality attributes and dimensions met the desired expectations of group users as well as individual users. Significant differences in library service quality based on users’ gender, type and academic discipline were identified. This study is helpful for the Punjab Higher Education Commission (HEC), the college administrations, the college librarians at the local level and the other developing countries as well. It will guide them in future planning, contribute toward improved resource allocation and enhance purposeful utilization of resources.