文章基本信息

标题：The Importance of Both the Technical and Social Domains in Creating a Culture That Accelerates Improvement in Healthcare
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作者：Lane F. Donnelly ; Karen Frush ; John Shook 等
期刊名称：Health
印刷版ISSN：1949-4998
电子版ISSN：1949-5005
出版年度：2020
卷号：12
期号：12
页码：1575-1582
DOI：10.4236/health.2020.1212114
语种：English
出版社：Scientific Research Publishing
摘要：Driving improvement in healthcare can be challenging related in part related to the degree of complexity. We break down the aspects of culture needed to accelerate improvement into a technical domain and a social domain. Task processes can be considered an organization’s technical domain. The social processes, how those doing the work interact, can be thought of as the organization’s social domain. The technical domain focuses on the work related to tasks and the social domain on the relationships that make efficient and effective work possible. We argue that work requirements and social relations are inexorably intertwined—each profoundly impacting, reflecting, and even determining the other. In this review, we argue that in order to accelerate healthcare system improvement, focus must be given to processes that take into consideration both on the social and technical domains.
关键词：Improvement;Culture;Sociotechnical