文章基本信息

标题：Impact of Workplace anger on Employee behavioural outcomes: Mediating role of Emotional Intelligence
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作者：Saleem H. ; M.A. Khan
期刊名称：Research Journal of Recent Sciences
电子版ISSN：2277-2502
出版年度：2015
卷号：4
期号：8
页码：1-7
语种：English
出版社：International Science Community Association
摘要：Workplace anger has become a challenging phenomenon for organization. Concerted efforts are directed to develop physical and psychological resilience among employees to manage the anger effectively. The objective of the study is to investigate domain of workplace anger and its consequences on employees behavioural outcomes of job dissatisfaction, turnover intentions, and creativity, and to examine the role of emotional intelligence in affecting workplace anger. Using a structured questionnaire and convenience sampling, the data has been collected from 152 respondents from telecommunication industry. Descriptive and inferential statistics techniques have been used for data analysis. The results indicate a statistically significant effect of workplace anger dimensions of experienced anger, workgroup conflict, and expressed anger on employee behavioural outcomes. Whereas suppressed anger has an insignificant impact on behavioural outcomes. Emotional intelligence has been found to mediate the relationship. The study offers opportunities to organizations to plan and implement requisite intervention strategies to lessen the impact of workplace anger and use emotional intelligence to strengthen employee competence to manage anger effectively for desirable work outcomes.
关键词：Workplace anger;emotional anger;behavioural outcomes;Pakistan