文章基本信息

标题：Patients'Satisfaction and Quality Health Services: An Investigation from Private Hospitals of Karachi, Pakistan
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作者：Raheem AhmedRizwan ; Nawaz Ahmad ; Nasir Fouzia 等
期刊名称：Research Journal of Recent Sciences
电子版ISSN：2277-2502
出版年度：2014
卷号：3
期号：7
页码：34-38
语种：English
出版社：International Science Community Association
摘要：Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients expectations and understanding their needs. Patients feedback can affect the overall quality, to improve organizational learning and development agenda and provide an opportunity. The aim of this study was to determine the patient satisfaction at Private hospital of Karachi for the in-patient departments. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient departments of selected Private hospitals of Karachi. Specially, the patients and their attendants are very much satisfied from Patient ward services, Laboratories services, food services, reception staff services, welfare servicesandhealthcare services provided by the hospitals to the in-patient departments, therefore, this shows significant impact on overall patients satisfaction. The strengths of the healthcare organizations as highlighted by patients must be continuing. However, some services need more care and focus when overall planningandstrategies will be made for planningandmanaging the health care system.
关键词：Patient satisfaction;healthcare services;reception staff services;healthcare organizations;private hospitals