文章基本信息

标题：More Money, More Trust? Target and Observer Differences in the Effectiveness of Financial Overcompensation to Restore Trust
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作者：Tessa Haesevoets ; Chris Reinders Folmer ; Alain Van Hiel 等
期刊名称：Psychologica Belgica
电子版ISSN：2054-670X
出版年度：2014
卷号：54
期号：4
页码：389-394
DOI：10.5334/pb.ay
语种：English
出版社：Ubiquity Press
摘要：Recent research revealed that despite its financial costs, overcompensation is not more effective to restore trust in the perpetrator than equal compensation. In a lab experiment (N = 115), we compared the effects of these compensation sizes for both targets of the compensation and non-involved observers. It was revealed that overcompensation did not yield superior outcomes than equal compensation. Specifically, for targets overcompensation resulted in lower levels of trust than equal compensation, while for observers equal compensation and overcompensation resulted in similar levels of trust. This finding suggests that overcompensation is not a cost-effective trust repair strategy, neither for the targets nor for third party observers. Other implications are discussed as well.
关键词：trust repair;target-observer differences;financial compensation