文章基本信息

标题：User Experience Methods and Maturity in Academic Libraries
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作者：Scott W. H. Young ; Zoe Chao ; Adam Chandler 等
期刊名称：Information Technology and Libraries
印刷版ISSN：2163-5226
出版年度：2020
卷号：39
期号：1
页码：1-31
DOI：10.6017/ital.v39i1.11787
语种：English
出版社：Library Information Technology Association
摘要：This article presents a mixed-methods study of the methods and maturity of user experience (UX)practice in academic libraries. The authors apply qualitative content analysis and quantitativestatistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal thetype and extent of UX methods currently in use by practitioners in academic libraries. Themesextracted from the survey responses also reveal a set of factors that influence the development of UXmaturity. Analysis and discussion focus on organizational characteristics that influence UX methodsand maturity. The authors conclude by offering a library-focused maturity scale with recommendedpractices for advancing UX maturity in academic libraries.