文章基本信息

标题：Analysis of Outpatient Service Queue of Public Hospital in Jakarta
本地全文：下载
作者：Dachyar M. ; Farizal ; Yafi M. Mansur 等
期刊名称：MATEC Web of Conferences
电子版ISSN：2261-236X
出版年度：2018
卷号：248
DOI：10.1051/matecconf/201824803006
语种：English
出版社：EDP Sciences
摘要：In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient’s queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.