文章基本信息

标题：Understanding challenges in non-visual interaction with travel sites: An exploratory field study with blind users
本地全文：下载
作者：Rakesh Babu
期刊名称：First Monday
电子版ISSN：1396-0466
出版年度：2013
卷号：18
期号：12
DOI：10.5210/fm.v18i12.4808
语种：English
出版社：University of Illinois at Chicago Library
摘要：Millions of blind people cannot use travel sites effectively due to the significant access and usability barriers. Literature recognizes that travel sites lack accessibility and usability, but does not clarify the nature of interaction challenges blind users face. We conducted an exploratory field study with blind participants to examine where, how and why challenges arose in searching for flights on the Orbitz travel site. We employed verbal protocol analysis to generate an in-depth, contextually-situated and experiential understanding of participants’ interaction challenges. Results establish the feasibility and utility of our approach for an accurate evaluation of accessibility and usability of travel sites for blind users.
关键词：Travel Sites;Blind User;Accessibility;Usability